PRIVACY POLICY

🔒 PRIVACY POLICY

(Blue Diamond)

Effective Date: January 1st, 2026
Business Name: Blue Diamond Air & Ref Pty Ltd
Website: www.bluediamondacr.com.au

1. Introduction
This Privacy Policy explains how Blue Diamond (“we”, “our”, “us”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website or services, you agree to this Privacy Policy. If you do not agree, you must immediately cease use.

2. Scope of Policy
This policy applies to:

• All website visitors
• Customers and prospective customers
• Any individual or entity interacting with our business

This policy applies whether information is collected online, in person, or through third-party systems.

3. Information We Collect
We may collect any information reasonably necessary for our business operations, including:

Personal Information

• Full name
• Phone number
• Email address
• Residential or business address

Business Information

• Company name
• ABN (if applicable)
• Job or service details

Technical Information

• IP address
• Browser type and device data
• Website usage behaviour

Transactional Information

• Quotes, invoices, and payment records
• Service history

Location Data (if applicable)

• GPS or job site location information
• Device location where voluntarily provided

We reserve the right to collect additional data where required.

4. How We Collect Information
We collect information:

• Directly from you (forms, calls, emails)
• Automatically through website tracking
• Through third-party platforms (CRM, booking systems, payment providers)
• From publicly available sources where lawful

Failure to provide requested information may result in refusal of service.

5. Use of Information
We may use your information for any lawful purpose, including:

• Providing and managing services
• Preparing quotes and invoices
• Communication and customer support
• Internal record keeping and administration
• Improving services and website functionality
• Security, fraud prevention, and risk management
• Marketing (where permitted by law)
• Enforcing our legal rights

We may also use de-identified or aggregated data without restriction.

6. Disclosure of Information
We may disclose your information to:

• Contractors, technicians, and employees
• Service providers (hosting, IT, CRM, accounting, payment processors)
• Legal, regulatory, or government authorities
• Debt collection agencies (if required)
• Professional advisors (lawyers, accountants)

We may disclose information during:

• Business sales or restructuring
• Legal disputes or investigations

We do not sell personal information.

7. Overseas Disclosure
Your information may be stored or processed outside Australia.

By using our services, you consent to overseas disclosure. We are not responsible for the privacy practices of overseas entities.

8. Data Security
We take reasonable steps to protect your data, including:

• Secure systems and software
• Access controls
• Industry-standard protections

However:

• No system is completely secure
• We do not guarantee data security
• Transmission is at your own risk

To the maximum extent permitted by law, we are not liable for data breaches, unauthorised access, or loss.

9. Data Retention
We retain personal information:

• As long as required for business purposes
• To comply with legal obligations
• To resolve disputes and enforce agreements

We reserve the right to retain data indefinitely where lawful.

10. Access & Correction
You may request access to your information.

We:

• Require identity verification
• May refuse requests where permitted by law
• May charge administrative fees

We are not responsible for delays or limitations allowed under law.

11. Cookies & Tracking
We may use cookies and tracking technologies to:

• Improve user experience
• Analyse traffic and behaviour
• Store preferences

Disabling cookies may affect website performance.

12. Third-Party Services
We may use third-party systems.
We are not responsible for:

• Their data handling
• Their privacy policies
• Any loss or damage caused

Use of third-party services is at your own risk.

13. Limitation of Liability
To the maximum extent permitted by law:

• We exclude all liability for loss, damage, or misuse of data
• We are not liable for indirect or consequential loss
• Our liability is limited to re-supplying services or the cost of doing so

14. Indemnity
You agree to indemnify Blue Diamond against any claims, damages, or costs arising from:

• Your use of our services
• Your breach of this policy
• Your misuse of information